Refund and Returns Policy for Glotopic

Effective Date: November 29, 2024

At Glotopic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shoes or other products, we are happy to assist you with our hassle-free returns and refunds policy. Please read the following policy carefully to understand how returns, exchanges, and refunds are handled.

1. Return Policy

We offer a 30-day return policy on all items purchased from Glotopic. If you are not fully satisfied with your order, you may return the item(s) within 30 days of receiving them, provided that the following conditions are met:

  • Condition of the Product: Items must be returned in new, unworn, and unused condition, with all original tags and packaging intact.
  • Proof of Purchase: A valid receipt or order number is required to process the return. This can be found in your order confirmation email.
  • Non-returnable Items: For hygiene reasons, we cannot accept returns on socks, insoles, or custom-made products.

To initiate a return, please contact our customer service team at info@glotopic.click or call us at (567) 201-2092 for detailed instructions.

2. How to Return Your Product

To return an item, follow these easy steps:

  1. Contact Us: Reach out to our customer service team to inform us about your return request and receive a Return Authorization Number (RAN). We will provide you with the necessary instructions on how to send the item back.
  2. Pack the Item: Carefully pack the product in its original packaging (if possible) to ensure it is returned in good condition. Include all tags, accessories, and paperwork that came with the item.
  3. Ship the Item: Once you have received the Return Authorization Number, ship the item back to us. The return shipping address will be provided to you upon approval of the return request. We recommend using a tracked shipping service to ensure safe delivery.
  4. Return Processing: Once we receive the returned product, it will be inspected to ensure it meets the return criteria. If the product is approved for return, we will proceed with your refund or exchange.

Please note: You are responsible for the return shipping cost unless the return is due to a defect or an error on our part.

3. Exchange Policy

If you would like to exchange your item for a different size, color, or style, we are happy to help! To exchange your product:

  • Contact our customer service team to arrange for an exchange.
  • Once your return is processed, you can place a new order for the item you would like to receive as an exchange.
  • We will waive the shipping fee for the new exchange if the exchange is processed within 30 days of receiving the original item.

Please note that exchanges are subject to product availability. If your desired item is out of stock, we will notify you and offer a full refund or store credit as an alternative.

4. Refund Policy

Refunds will be issued for returns that meet the eligibility criteria outlined above. Once we receive the returned item, we will inspect it and issue a refund to the original payment method. The refund process may take up to 7-10 business days after the return has been processed.

  • Refund Method: Your refund will be credited to the original payment method used for the purchase (credit/debit card, PayPal, etc.).
  • Partial Refunds: If the item is returned used, damaged, or missing parts, a partial refund may be issued based on the condition of the product.
  • Shipping Fees: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving the product. We will arrange for a free return and provide a full refund or exchange for the defective item.

Please provide us with:

  • A description of the issue.
  • Photos of the damaged or defective product.
  • Your order number.

Our customer service team will promptly address the issue and ensure that you are completely satisfied with your purchase.

6. Cancellations

Orders can be canceled within 24 hours of purchase. After 24 hours, we begin processing and shipping your order, and cancellations will no longer be possible. If you need to cancel your order, please contact us immediately at info@glotopic.click or call us at (567) 201-2092.

7. Terms and Conditions for Returns and Refunds

  • Return Timeframe: Returns must be initiated within 30 days from the date of delivery. Returns requested after this period will not be eligible for a refund.
  • Shipping Responsibility: Unless otherwise specified, you are responsible for the shipping costs associated with returns and exchanges.
  • International Returns: If you are returning items from outside the United States, you are responsible for any customs duties or taxes that may apply.

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, or if you would like to initiate a return, exchange, or refund request, please contact us at:

Street Address: 1519 River Dr Fremont, Ohio (OH), 43420

Phone Number: (567) 201-2092

Email: info@glotopic.click

Website:glotopic.click